GMVet is an online veterinary software platform that runs directly in a browser, with no local installation required. The first login involves more than entering a username and password: it determines which modules are available, what permissions each team member has, and whether clients can see appointment slots.
User profiles and access rights in GMVet
Before anyone logs in, it’s important to consider user roles. In GMVet, the modules users can see depend on the profile assigned by the practice administrator. A practice owner, a locum vet and a veterinary assistant won’t see the same screens.
The administrator creates each user account from their own workspace. They set a username, a temporary password and, most importantly, an access level. This determines whether the user can access billing, the schedule, patient records or only some of these features.
To log in to GMVet 1 successfully the first time, the administrator must prepare everything in advance. Without a correctly configured account, the login form at vet1.gmvet.net will return an error or open an empty workspace.
One important point: each user must have their own username. Sharing an account among several team members makes it impossible to track recorded procedures and changes to patient records.
Pilepoils synchronisation and online scheduling setup
GMVet works with Pilepoils, the back-office platform for online appointment booking. The two systems don’t sync automatically: the administrator must enable synchronisation manually.
Activate and sync a team member
For a practitioner to appear in the booking system, their GMVet profile must first be synced with Pilepoils. This links their software user account to a profile that clients can see.
Once synchronisation is complete, the administrator can access the Pilepoils back office on their first login. From there, they can enable online appointment booking and configure the visibility of each veterinarian’s profile.
Set up services and appointment types
Appointment slots only become visible once services have been configured. Each type of appointment (vaccination, surgery, emergency) must be created as a separate appointment type, with a set duration. These appointment types are then assigned to each practitioner’s individual schedule.
- Create appointment types and set their respective durations in the Pilepoils back office
- Assign each appointment type to the relevant practitioners so it appears in their schedules
- Check that clients can see the appointment slots by simulating a booking
- Adjust working hours to match each team member’s days on site
Skip any one of these steps and you may encounter a common issue: the veterinarian is synced, but no appointment slots appear for clients. The problem is almost always that an appointment type hasn’t been assigned to the schedule.
Electronic signatures with Sign.vet after your first login
Once you’re familiar with the veterinary software, electronic signatures are a practical feature to explore. Sign.vet integrates with GMVet to sign documents electronically directly from the software.
These documents include informed consent forms and other professional forms. The practitioner generates the document in GMVet, then signs it via Sign.vet without leaving the software.
This feature eliminates the need to print documents and scan them later. It also ensures the integrity of the signed document, which can be useful in the event of a dispute or an audit.
Common mistakes when setting up GMVet
Several practices waste time on issues caused by the order of setup steps rather than a software malfunction.
- Creating a user account without enabling Pilepoils synchronisation: the practitioner can access GMVet but remains invisible to clients booking online
- Setting up appointment types without assigning them to individual schedules: the slots exist in the system but aren’t displayed
- Using an incompatible browser or one that blocks third-party cookies: the login form at vet1.gmvet.net is protected by reCAPTCHA, which requires Google cookies to be accepted
- Forgetting to set working hours before making the profile visible: the profile appears online, but no appointment slots are available
Most of these issues can be fixed in a few minutes. The real risk is failing to identify them and assuming there’s a bug when the setup was simply completed in the wrong order.
GMVet offers on-site support from technical representatives and specialist telephone assistance. Contacting support as soon as you get started can help prevent these issues from compounding, especially at multi-site practices where each location needs to be configured separately.
The key takeaway: your first GMVet login takes only a few seconds, but the setup before and after it determines what each team member can actually do with the software day to day.
